{"id":12168,"date":"2022-11-18T11:39:12","date_gmt":"2022-11-18T11:39:12","guid":{"rendered":"https:\/\/projectsofar.info\/aisuperior\/?post_type=blog&#038;p=12168"},"modified":"2023-12-04T13:03:48","modified_gmt":"2023-12-04T13:03:48","slug":"how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service","status":"publish","type":"blog","link":"https:\/\/aisuperior.com\/es\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/","title":{"rendered":"C\u00f3mo se puede utilizar la PNL para mejorar el servicio al cliente: los beneficios de un servicio al cliente basado en IA"},"content":{"rendered":"<p>Los avances en la tecnolog\u00eda que incorporan la ling\u00fc\u00edstica con la inteligencia artificial (IA) han allanado el camino para una mejor comunicaci\u00f3n entre humanos y m\u00e1quinas. Piense en c\u00f3mo los asistentes virtuales, como Siri de Apple y el Asistente de Google, han mejorado a lo largo de los a\u00f1os, desde comenzar siguiendo comandos simples hasta llamar a empresas para programar citas. Estos logros son posibles gracias a los modelos de procesamiento del lenguaje natural (PNL), y su potencial a\u00fan est\u00e1 evolucionando.<\/p>\n<h3><span class=\"wp-block-heading\">\u00bfQu\u00e9 es el procesamiento del lenguaje natural (PLN)?<\/span><\/h3>\n<p>La PNL es el subconjunto de la inform\u00e1tica que entrena a las m\u00e1quinas para comprender el lenguaje humano (hablado y escrito) como lo hacen los humanos. Las conversaciones de las personas, aunque no siempre son sencillas, suenan naturales porque los humanos son capaces de responder intuitivamente entre s\u00ed. La mayor\u00eda de las personas comprenden las se\u00f1ales del lenguaje, las pausas, los matices culturales y los diversos significados detr\u00e1s de las palabras y frases.<\/p>\n<p>En los primeros d\u00edas del modelado ling\u00fc\u00edstico por computadora, la IA no pod\u00eda seguir el ritmo del texto generado por humanos. Pero cuanto m\u00e1s se refinaban los datos del entrenamiento, m\u00e1s entend\u00edan los algoritmos c\u00f3mo funcionan las conversaciones humanas. En 2020,\u00a0<a href=\"https:\/\/openai.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Abierto AI<\/a>\u00a0desarroll\u00f3 el revolucionario Transformador Generativo Pre-entrenado 3\u00a0<a href=\"https:\/\/aisuperior.com\/es\/blog\/transformers-in-natural-language-process\/\" target=\"_blank\" rel=\"noreferrer noopener\">(GPT-3)<\/a>, un modelo de PNL que utiliza redes neuronales profundas para alcanzar niveles casi humanos de categorizaci\u00f3n de informaci\u00f3n ling\u00fc\u00edstica.<\/p>\n<p>Esta caracter\u00edstica permiti\u00f3 a la IA procesar informaci\u00f3n como lo hacen los humanos, lo que gener\u00f3 chatbots y asistentes digitales con un sonido m\u00e1s natural. Gracias a los modelos de PNL en constante avance, las herramientas de inteligencia artificial ahora pueden escribir art\u00edculos para imitar a periodistas humanos y resolver consultas o solicitudes complejas de los clientes.<\/p>\n<h3><span class=\"wp-block-heading\">Ventajas de utilizar PNL para la atenci\u00f3n al cliente<\/span><\/h3>\n<h3 class=\"wp-block-heading has-medium-font-size\">Chatbots basados en PNL<\/h3>\n<p>Los clientes ahora esperan asistencia las 24 horas del d\u00eda, los 7 d\u00edas de la semana en todas las industrias, desde la banca hasta el comercio electr\u00f3nico y la atenci\u00f3n m\u00e9dica. Para satisfacer esta creciente demanda, las empresas est\u00e1n desarrollando r\u00e1pidamente chatbots de servicio al cliente que son reprogramables. Estas herramientas pueden responder consultas b\u00e1sicas y ejecutar comandos, como reservar citas o vuelos. Adem\u00e1s, estos chatbots pueden capacitarse para comprender la jerga de la industria y responder a preguntas y solicitudes espec\u00edficas del sector.<\/p>\n<p>Estas caracter\u00edsticas permiten a las empresas ahorrar en costos laborales y volver a capacitar a sus agentes humanos para que se centren en una gesti\u00f3n de relaciones con los clientes de mayor valor, lo que puede reducir el agotamiento de los empleados. Seg\u00fan la firma de inteligencia de mercado Juniper Research, se espera que las inversiones minoristas de los consumidores en el mercado mundial de chatbots alcancen los $142 mil millones de d\u00f3lares en\u00a0<a href=\"https:\/\/www.insiderintelligence.com\/insights\/chatbot-market-stats-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">2024<\/a>\u00a0desde solo USD $2.8 mil millones en 2019.<\/p>\n<h3 class=\"wp-block-heading has-medium-font-size\">An\u00e1lisis oportuno del sentimiento del cliente<\/h3>\n<p>El an\u00e1lisis de sentimientos o la extracci\u00f3n de opiniones es el proceso de identificar y categorizar las emociones detr\u00e1s de los textos para medir la satisfacci\u00f3n y los comentarios del cliente. Por ejemplo, una empresa de fabricaci\u00f3n de alimentos podr\u00eda querer implementar algoritmos de PNL para escanear sitios de redes sociales, como Facebook y Twitter, para comprender los sentimientos de las personas hacia sus productos reci\u00e9n lanzados.<\/p>\n<p>Algunos algoritmos pueden incluso recomendar productos relacionados bas\u00e1ndose en los comentarios de una persona, y se pueden entrenar robots para responder en tiempo real a comentarios negativos o quejas. Ser capaz de gestionar con \u00e9xito los sentimientos de los clientes puede ayudar a las empresas a evitar p\u00e9rdidas de reputaci\u00f3n, que suelen ser m\u00e1s dif\u00edciles de superar que las financieras.<\/p>\n<h3 class=\"wp-block-heading has-medium-font-size\">Marketing personalizado que mejora la gesti\u00f3n de las relaciones con los clientes<\/h3>\n<p>Las capacidades de PNL tambi\u00e9n se pueden aprovechar para mejorar la experiencia del cliente. La mayor\u00eda de las personas aprecian las experiencias personalizadas que se adaptan a sus necesidades. Por ejemplo, a los compradores en l\u00ednea les gustar\u00eda tener un chatbot de compras digitales que les ayude a decidir qu\u00e9 producto o servicio comprar. Adem\u00e1s, al analizar las redes sociales, las palabras clave y el comportamiento de navegaci\u00f3n, los especialistas en marketing pueden crear campa\u00f1as altamente espec\u00edficas con las que se puedan identificar y atraer a sus clientes objetivo.<\/p>\n<p>El an\u00e1lisis de las menciones de marca tambi\u00e9n puede ayudar a los especialistas en marketing a centrarse en los clientes potenciales y comprender las tendencias emergentes. De esta manera, los clientes pueden tener p\u00e1ginas de destino personalizadas o productos seleccionados en sus feeds que mejor se correspondan con lo que buscan y sus datos demogr\u00e1ficos. Basado en\u00a0<a href=\"https:\/\/www.entrepreneur.com\/growing-a-business\/are-you-giving-your-customers-personalized-experiences\/435082\" target=\"_blank\" rel=\"noreferrer noopener\">2022<\/a>\u00a0Seg\u00fan una encuesta de la firma de marketing Epsilon, el 80 por ciento de los consumidores esperan experiencias personalizadas de los minoristas.<br \/>\n<span class=\"wp-block-heading\">Desaf\u00edos y futuro de la PNL<\/span><br \/>\nSi bien la PNL ha mejorado dr\u00e1sticamente en los \u00faltimos cinco a\u00f1os, todav\u00eda existen algunas limitaciones. La principal dificultad es que las m\u00e1quinas a\u00fan no pueden perfeccionar las se\u00f1ales sociales humanas, como el sarcasmo, la iron\u00eda o la frustraci\u00f3n. Los acentos y los matices culturales son otro desaf\u00edo m\u00e1s, ya que los algoritmos todav\u00eda est\u00e1n tratando de descubrir c\u00f3mo una palabra puede tener m\u00faltiples significados para diferentes comunidades.<\/p>\n<p>No obstante, los expertos est\u00e1n trabajando arduamente para mejorar los datos de entrenamiento para los modelos de PNL, incluida la garant\u00eda de que las m\u00e1quinas sean capaces de identificar con precisi\u00f3n los discursos de odio para no utilizarlos. Adem\u00e1s, se ense\u00f1an algoritmos para comprender conceptos de alto nivel y pensamiento abstracto para mantenerse al d\u00eda con conversaciones abiertas.<\/p>\n<h3><span class=\"wp-block-heading\">C\u00f3mo puede ayudar AI Superior<\/span><\/h3>\n<p>En AI Superior permitimos a las empresas desarrollar e implementar soluciones de inteligencia artificial y PNL de extremo a extremo, que incluyen\u00a0<a href=\"https:\/\/aisuperior.com\/es\/projects\/chat-bot-for-meeting-scheduling\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chatbots basados en PNL<\/a>, y\u00a0<a href=\"https:\/\/aisuperior.com\/es\/projects\/social-media-analytics-for-marketing-activities\/\" target=\"_blank\" rel=\"noreferrer noopener\">herramientas de an\u00e1lisis de datos de redes sociales<\/a>\u00a0para mejorar los procesos de atenci\u00f3n al cliente y facilitar las actividades de marketing.<\/p>\n<p><a href=\"https:\/\/aisuperior.com\/es\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ponerse en contacto<\/a>\u00a0con nosotros para descubrir c\u00f3mo podemos crear una soluci\u00f3n personalizada que aborde las necesidades de su negocio<\/p>","protected":false},"excerpt":{"rendered":"<p>Breakthroughs in technology that incorporate linguistics with artificial intelligence (AI) have paved the way for better human-machine communication. Think of how virtual assistants, like Apple\u2019s Siri and Google Assistant, have improved over the years \u2013 from starting out with following simple commands to calling businesses to set appointments. These achievements are made possible by natural [&hellip;]<\/p>\n","protected":false},"featured_media":12169,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"categories":[17],"class_list":["post-12168","blog","type-blog","status-publish","has-post-thumbnail","hentry","category-nlp","blog_category-nlp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How NLP Can Be Used To Improve Customer Service: The Benefits Of An AI-Based Customer Service - aisuperior<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aisuperior.com\/es\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How NLP Can Be Used To Improve Customer Service: The Benefits Of An AI-Based Customer Service - aisuperior\" \/>\n<meta property=\"og:description\" content=\"Breakthroughs in technology that incorporate linguistics with artificial intelligence (AI) have paved the way for better human-machine communication. Think of how virtual assistants, like Apple\u2019s Siri and Google Assistant, have improved over the years \u2013 from starting out with following simple commands to calling businesses to set appointments. These achievements are made possible by natural [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aisuperior.com\/es\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"aisuperior\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/aisuperior\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-04T13:03:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aisuperior.com\/wp-content\/uploads\/2023\/09\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"471\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@aisuperior\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/\",\"url\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/\",\"name\":\"How NLP Can Be Used To Improve Customer Service: The Benefits Of An AI-Based Customer Service - aisuperior\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/aisuperior.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/aisuperior.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg\",\"datePublished\":\"2022-11-18T11:39:12+00:00\",\"dateModified\":\"2023-12-04T13:03:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/#primaryimage\",\"url\":\"https:\\\/\\\/aisuperior.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg\",\"contentUrl\":\"https:\\\/\\\/aisuperior.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg\",\"width\":800,\"height\":471},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/aisuperior.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blogs\",\"item\":\"https:\\\/\\\/aisuperior.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How NLP Can Be Used To Improve Customer Service: The Benefits Of An AI-Based Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/aisuperior.com\\\/#website\",\"url\":\"https:\\\/\\\/aisuperior.com\\\/\",\"name\":\"aisuperior\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/aisuperior.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/aisuperior.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/aisuperior.com\\\/#organization\",\"name\":\"aisuperior\",\"url\":\"https:\\\/\\\/aisuperior.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/aisuperior.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/aisuperior.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/logo-1.png.webp\",\"contentUrl\":\"https:\\\/\\\/aisuperior.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/logo-1.png.webp\",\"width\":320,\"height\":59,\"caption\":\"aisuperior\"},\"image\":{\"@id\":\"https:\\\/\\\/aisuperior.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/aisuperior\",\"https:\\\/\\\/x.com\\\/aisuperior\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/ai-superior\",\"https:\\\/\\\/www.instagram.com\\\/ai_superior\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"C\u00f3mo se puede utilizar la PNL para mejorar el servicio al cliente: los beneficios de un servicio al cliente basado en IA - aisuperior","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/aisuperior.com\/es\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/","og_locale":"es_ES","og_type":"article","og_title":"How NLP Can Be Used To Improve Customer Service: The Benefits Of An AI-Based Customer Service - aisuperior","og_description":"Breakthroughs in technology that incorporate linguistics with artificial intelligence (AI) have paved the way for better human-machine communication. Think of how virtual assistants, like Apple\u2019s Siri and Google Assistant, have improved over the years \u2013 from starting out with following simple commands to calling businesses to set appointments. These achievements are made possible by natural [&hellip;]","og_url":"https:\/\/aisuperior.com\/es\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/","og_site_name":"aisuperior","article_publisher":"https:\/\/www.facebook.com\/aisuperior","article_modified_time":"2023-12-04T13:03:48+00:00","og_image":[{"width":800,"height":471,"url":"https:\/\/aisuperior.com\/wp-content\/uploads\/2023\/09\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@aisuperior","twitter_misc":{"Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/","url":"https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/","name":"C\u00f3mo se puede utilizar la PNL para mejorar el servicio al cliente: los beneficios de un servicio al cliente basado en IA - aisuperior","isPartOf":{"@id":"https:\/\/aisuperior.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/aisuperior.com\/wp-content\/uploads\/2023\/09\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg","datePublished":"2022-11-18T11:39:12+00:00","dateModified":"2023-12-04T13:03:48+00:00","breadcrumb":{"@id":"https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/#primaryimage","url":"https:\/\/aisuperior.com\/wp-content\/uploads\/2023\/09\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg","contentUrl":"https:\/\/aisuperior.com\/wp-content\/uploads\/2023\/09\/NLP-Can-Be-Used-To-Improve-Customer-Service.jpg","width":800,"height":471},{"@type":"BreadcrumbList","@id":"https:\/\/aisuperior.com\/blog\/how-nlp-can-be-used-to-improve-customer-service-the-benefits-of-an-ai-based-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/aisuperior.com\/"},{"@type":"ListItem","position":2,"name":"Blogs","item":"https:\/\/aisuperior.com\/blog\/"},{"@type":"ListItem","position":3,"name":"How NLP Can Be Used To Improve Customer Service: The Benefits Of An AI-Based Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/aisuperior.com\/#website","url":"https:\/\/aisuperior.com\/","name":"aisuperior","description":"","publisher":{"@id":"https:\/\/aisuperior.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/aisuperior.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/aisuperior.com\/#organization","name":"aisuperior","url":"https:\/\/aisuperior.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/aisuperior.com\/#\/schema\/logo\/image\/","url":"https:\/\/aisuperior.com\/wp-content\/uploads\/2026\/02\/logo-1.png.webp","contentUrl":"https:\/\/aisuperior.com\/wp-content\/uploads\/2026\/02\/logo-1.png.webp","width":320,"height":59,"caption":"aisuperior"},"image":{"@id":"https:\/\/aisuperior.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/aisuperior","https:\/\/x.com\/aisuperior","https:\/\/www.linkedin.com\/company\/ai-superior","https:\/\/www.instagram.com\/ai_superior\/"]}]}},"_links":{"self":[{"href":"https:\/\/aisuperior.com\/es\/wp-json\/wp\/v2\/blog\/12168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aisuperior.com\/es\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/aisuperior.com\/es\/wp-json\/wp\/v2\/types\/blog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aisuperior.com\/es\/wp-json\/wp\/v2\/media\/12169"}],"wp:attachment":[{"href":"https:\/\/aisuperior.com\/es\/wp-json\/wp\/v2\/media?parent=12168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aisuperior.com\/es\/wp-json\/wp\/v2\/categories?post=12168"}],"curies":[{"name":"gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}