Sentiment analysis is a powerful tool for businesses seeking to understand customer feedback, identify trends, and improve their overall engagement strategy. In Singapore, a growing technology hub, several companies specialize in sentiment analysis, delivering data-driven insights to enhance decision-making and customer satisfaction. This article features the top sentiment analysis companies in Singapore, known for their expertise in language processing, machine learning, and data analytics. These companies are equipped to help businesses across various industries leverage sentiment analysis for a deeper understanding of customer sentiment.
1. AI Superior
At AI Superior, we are dedicated to delivering advanced sentiment analysis solutions that meet the specific needs of businesses in Singapore. Our team of data scientists and engineers uses natural language processing and machine learning techniques to analyze customer feedback, social media conversations, and online reviews, providing actionable insights that empower companies to make informed decisions. By helping businesses understand customer emotions and preferences, AI Superior enables Singapore-based clients to improve customer satisfaction, enhance engagement, and develop more effective strategies.
Our core competencies in sentiment analysis include social media monitoring, brand reputation analysis, and customer feedback interpretation. We offer comprehensive services, including custom sentiment analysis software development, consulting, data-driven strategy formulation, and process optimization for a seamless customer experience. Our commitment to personalization and data accuracy ensures that we provide tailored solutions that align closely with each client’s goals, helping them maximize the value of their customer insights.
AI Superior prioritizes continuous research and development in sentiment analysis, ensuring our clients have access to the latest advancements in language processing technologies. We actively engage in projects that advance sentiment analysis, enabling us to provide Singaporean businesses with state-of-the-art solutions that drive growth and operational excellence. We are proud to be a trusted partner in Singapore’s evolving sentiment analysis landscape, supporting organizations in harnessing the power of sentiment data for business success.
Key Highlights:
- End-to-end AI application development
- Expertise in computer vision and natural language processing
- Specialization in geospatial AI solutions
- Comprehensive AI consulting and strategy services
- Ph.D.-level data scientists and software engineers
Services:
- AI Software Development
- AI Consulting
- AI and Data Strategy
- Process Optimization with AI
- Geospatial AI Development
- AI Training Programs
- AI R&D and Patents
Contact Information:
- Website: aisuperior.com
- Contact Email: info@aisuperior.com
- LinkedIn: www.linkedin.com/company/ai-superior
- Twitter: twitter.com/aisuperior
- Address: Robert-Bosch-Str.7, 64293 Darmstadt, Germany
- Phone Number: +49 6151 3943489
2. MonkeyLearn
MonkeyLearn offers advanced sentiment analysis and text classification tools that help companies understand customer feedback and improve decision-making. Their AI-driven platform enables businesses to analyze opinions and extract insights from large datasets, making it easier to understand customer needs and preferences. MonkeyLearn’s solutions are widely used across industries such as e-commerce, finance, and telecommunications, providing organizations with actionable insights for enhancing customer satisfaction.
With a focus on text analysis, MonkeyLearn empowers brands to process unstructured data from reviews, social media, and support tickets. Their sentiment analysis tools enable companies to personalize customer experiences and respond proactively to trends.
Key Highlights:
- Sentiment and text analysis for customer feedback
- AI-driven insights for data-driven decisions
- Text classification and trend monitoring
- Applicable across e-commerce, finance, telecom
- Customizable data processing for specific needs
Services:
- Sentiment analysis and opinion tracking
- Text classification and tagging
- Trend analysis and customer insights
- Customer experience optimization
- Data analytics for decision-making
Contact Information:
- Website: monkeylearn.com
- LinkedIn: linkedin.com/company/medallia-inc
- Twitter: twitter.com/medallia
- Facebook: facebook.com/MedalliaInc
- Address: The Executive Centre, Gateway West – Level 35, 150 Beach Rd, Singapore 189720
3. Brandwatch
Brandwatch specializes in sentiment analysis and social media monitoring, enabling businesses to gain insights into customer sentiment and public perception. Using AI and advanced analytics, Brandwatch provides real-time insights into how brands are perceived across various social channels. Their tools help companies in industries such as retail, technology, and finance understand customer emotions, optimize engagement strategies, and manage their reputation effectively.
Brandwatch’s platform is widely used by organizations to track conversations and trends, supporting data-driven marketing and communication strategies. Their sentiment analysis capabilities allow brands to respond to customer needs and improve overall satisfaction.
Key Highlights:
- Real-time sentiment analysis and social media monitoring
- AI-driven insights for brand perception
- Supports marketing and engagement strategies
- Reputation management across social channels
- Industry applications in retail, tech, finance
Services:
- Social media sentiment analysis
- Brand perception tracking
- Customer feedback and trend monitoring
- Reputation management tools
- Data analytics for marketing insights
Contact Information:
- Website: brandwatch.com
- Facebook: facebook.com/Brandwatch
- LinkedIn: linkedin.com/company/brandwatch
- Instagram: instagram.com/brandwatch
- YouTube: youtube.com/c/BrandwatchVideos
- Address: OCBC Centre East, Enterprise Suite 13005, 63 Chulia Street, #15-01, Singapore 049514
4. Lexalytics
Lexalytics, headquartered in Singapore, offers sentiment analysis and natural language processing (NLP) solutions that enable businesses to gain insights from customer feedback and text data. Known for their robust analytics capabilities, Lexalytics’ platform helps organizations understand public sentiment across various channels, supporting customer experience management and strategic decision-making. Their tools are widely used in sectors such as hospitality, retail, and healthcare, helping brands optimize interactions with customers based on real-time sentiment.
Lexalytics provides solutions that allow companies to process large volumes of unstructured data, turning customer opinions into actionable insights. By focusing on NLP, they enable businesses to gain a competitive edge through customer-centered strategies.
Key Highlights:
- Sentiment analysis with natural language processing
- Real-time customer feedback insights
- Applicable across hospitality, retail, healthcare
- Data-driven customer experience enhancement
- Robust analytics for decision support
Services:
- Sentiment and opinion analysis
- Text data processing and NLP
- Customer experience management
- Real-time feedback and insights
- Customizable data analytics solutions
Contact Information:
- Website: lexalytics.com
- Facebook: facebook.com/pages/Lexalytics/124936814233570
- Twitter: twitter.com/lexalytics
- LinkedIn: linkedin.com/company/lexalytics
- Address: 15 Beach Rd, #02-01, Singapore 189677
- Phone: +65 6990 7280
5. Meltwater
Meltwater offers sentiment analysis and media intelligence solutions to help brands understand public perception and customer sentiment. With AI-driven insights, Meltwater’s platform enables businesses to track conversations, monitor trends, and analyze customer feedback in real time. Their tools are utilized across multiple industries, including finance, retail, and technology, helping companies to respond effectively to public opinion and optimize their brand strategies.
Meltwater provides comprehensive media monitoring services that allow brands to measure impact and manage reputation across digital channels. By delivering actionable insights, they support organizations in staying attuned to customer needs and industry trends.
Key Highlights:
- AI-driven sentiment and media intelligence
- Real-time trend and conversation monitoring
- Cross-channel reputation management
- Data-driven brand strategy support
- Applicable across finance, retail, tech
Services:
- Sentiment and conversation analysis
- Media monitoring and intelligence
- Brand reputation management
- Customer trend analysis
- Industry-specific insights
Contact Information:
- Website: meltwater.com
- LinkedIn: linkedin.com/company/meltwater
- Instagram: instagram.com/meltwater
- Facebook: facebook.com/MeltwaterGroup
- YouTube: youtube.com/user/MeltwaterGroup
- Address: 60 Anson Road, #18-03 & #18-03A, Singapore 079914
- Phone: +65 6 028 2218
6. Talkwalker
Talkwalker specializes in sentiment analysis and social listening tools that empower brands to monitor and analyze customer feedback across various platforms. Their AI-powered platform enables companies to gain insights into brand perception and market trends, supporting customer engagement and strategic planning. Talkwalker’s sentiment analysis solutions are widely used in industries such as retail, finance, and telecommunications, helping businesses adapt their strategies based on real-time feedback.
With a focus on social listening, Talkwalker provides brands with tools to track customer sentiment, analyze trends, and manage their online reputation effectively. Their platform offers actionable insights that drive brand success and customer loyalty.
Key Highlights:
- AI-powered sentiment analysis and social listening
- Real-time customer feedback and trend analysis
- Supports engagement and brand strategy
- Reputation management tools for digital channels
- Industry applications in retail, finance, telecom
Services:
- Sentiment and social listening tools
- Brand perception tracking
- Customer feedback analysis
- Reputation management solutions
- Data insights for strategic planning
Contact Information:
- Website: talkwalker.com
- Facebook: facebook.com/Talkwalker
- Twitter: twitter.com/Talkwalker
- LinkedIn: linkedin.com/company/talkwalker
- Address: Talkwalker Pte. Ltd, 9 Raffles Place, #26-01, Republic Plaza, Singapore 048619
- Phone: +65 31650692
7. Sprinklr
Sprinklr, headquartered in Singapore, offers a unified platform for sentiment analysis and customer experience management. Their platform allows businesses to monitor customer feedback across social media, web, and other digital channels, providing insights that enhance customer engagement and satisfaction. Sprinklr’s sentiment analysis tools are used in various industries, including retail, finance, and media, enabling brands to gain a holistic view of customer sentiment and manage their reputation effectively.
Sprinklr’s solutions focus on helping brands engage with their audiences in real-time, with tools that analyze customer interactions, track trends, and support proactive decision-making. Their platform enhances companies’ ability to adapt to customer expectations and improve brand loyalty.
Key Highlights:
- Unified platform for sentiment and experience management
- Real-time customer feedback tracking
- Cross-channel reputation management
- Supports proactive customer engagement
- Applicable across retail, finance, media
Services:
- Sentiment and feedback analysis
- Customer experience management
- Social media monitoring
- Trend analysis and insights
- Reputation management solutions
Contact Information:
- Website: sprinklr.com
- Facebook: facebook.com/sprinklr
- Twitter: twitter.com/Sprinklr
- LinkedIn: linkedin.com/company/sprinklr
- YouTube: youtube.com/c/sprinklr
- Instagram: instagram.com/sprinklr
- Address: 38 Beach Road, #08-11, South Beach Tower, Singapore 189767
8. Squirro
Squirro, with a branch in Singapore, provides AI-powered sentiment analysis and data insights solutions, designed to enhance decision-making processes for businesses. Their platform combines machine learning with real-time data analytics to monitor and interpret customer sentiment, allowing companies to respond proactively to customer feedback. Squirro’s solutions are widely used in finance, insurance, and telecommunications sectors, helping organizations extract valuable insights from unstructured data and stay aligned with market demands.
The company’s sentiment analysis tools enable businesses to better understand customer behavior and preferences, improving their ability to personalize services and increase engagement. With Squirro, organizations can gain actionable insights to support strategic planning and enhance customer satisfaction.
Key Highlights:
- AI-driven sentiment analysis and customer insights
- Real-time analytics for unstructured data
- Industry applications in finance, insurance, telecom
- Supports personalized customer engagement
- Data insights for strategic planning
Services:
- Sentiment and trend analysis
- Data analytics for decision-making
- Customer behavior monitoring
- Real-time feedback insights
- Machine learning-driven insights
Contact Information:
- Website: squirro.com/contact
- LinkedIn: linkedin.com/company/squirroag
- YouTube: youtube.com/user/mysquirro
- Twitter: twitter.com/squirro
- Address: Squirro Asia Pte Ltd, 133 Cecil Street, #17-01A Keck Seng Tower, Singapore 069535
- Phone: +65 6979 9030
9. NetGuardians
NetGuardians specializes in AI-driven risk management and sentiment analysis solutions designed to support the financial sector. Known for their expertise in fraud detection, NetGuardians leverages advanced machine learning to monitor financial transactions and customer sentiment, enabling financial institutions to mitigate risks and enhance compliance. Their tools also provide valuable insights into customer behavior, helping organizations respond quickly to changes in sentiment and strengthen customer relationships.
NetGuardians’ solutions are widely adopted by banks and financial institutions to improve security and compliance, reduce operational risks, and safeguard assets. Their platform’s sentiment analysis capabilities offer banks a comprehensive view of customer trends and risks.
Key Highlights:
- AI-powered sentiment and risk analysis
- Fraud detection for financial institutions
- Real-time customer behavior monitoring
- Enhances compliance and security
- Supports customer relationship management
Services:
- Sentiment analysis for risk assessment
- Fraud detection and monitoring
- Customer behavior insights
- Compliance and regulatory solutions
- Data-driven security enhancement
Contact Information:
- Website: netguardians.ch
- Email: info@netguardians.ch
- Twitter: twitter.com/netguardians
- LinkedIn: linkedin.com/company/netguardians
- Facebook: facebook.com/NetGuardians
- YouTube: youtube.com/channel/UCdp9mHuTy9YxaY9ddN9d1rA
- Address: WeWork | NetGuardians, 71 Robinson Rd, #14-01, Singapore 068895
- Phone: +65 6224 0987
10. Avanade
Avanade, with its Asia headquarters in Singapore, offers sentiment analysis as part of its suite of digital transformation services. Avanade’s platform uses AI and data analytics to capture and interpret customer sentiment, enabling organizations to make informed decisions and enhance customer satisfaction. Their solutions are widely used in sectors such as finance, retail, and healthcare, helping businesses stay responsive to customer needs and improve operational efficiency.
Avanade’s sentiment analysis capabilities are part of a comprehensive digital strategy that includes cloud computing, cybersecurity, and data management. This combination of services supports companies in integrating data-driven insights into their operations and strategies, fostering growth and customer loyalty.
Key Highlights:
- AI-driven sentiment analysis for customer insights
- Digital transformation and data analytics
- Focus on finance, retail, and healthcare
- Supports operational efficiency and engagement
- Cloud, cybersecurity, and data integration
Services:
- Sentiment analysis and feedback tracking
- Customer experience optimization
- Data-driven decision-making
- Cloud and cybersecurity solutions
- Industry-specific digital consulting
Contact Information:
- Website: avanade.com
- Email: APAC-PR@avanade.com
- LinkedIn: linkedin.com/company/avanade
- YouTube: youtube.com/avanade
- Instagram: instagram.com/avanadeinc
- Address: Avanade Asia Pte Ltd, 250 North Bridge Road, #30-03 Raffles City Tower, Singapore 179101
11. Dynatrace
Dynatrace, with a regional office in Singapore, provides AI-based observability and sentiment analysis solutions to enhance digital experiences. Their platform enables businesses to track and interpret customer sentiment across digital channels, offering real-time insights into user behavior and satisfaction. Dynatrace’s monitoring tools are widely used in e-commerce, finance, and IT sectors to improve customer experiences and ensure seamless digital operations.
The company’s sentiment analysis capabilities allow organizations to analyze customer feedback and respond proactively to emerging trends. By providing actionable insights, Dynatrace supports businesses in optimizing engagement strategies and maintaining high-quality digital interactions.
Key Highlights:
- AI-driven sentiment analysis for digital experience
- Real-time monitoring of customer feedback
- Supports proactive customer engagement
- Applicable across e-commerce, finance, IT
- Enhances digital operations and satisfaction
Services:
- Sentiment analysis and customer feedback
- Digital experience monitoring
- Real-time behavior analytics
- Application performance management
- Customer engagement insights
Contact Information:
- Website: dynatrace.com
- Facebook: facebook.com/Dynatrace
- Twitter: twitter.com/Dynatrace
- Instagram: instagram.com/dynatrace
- LinkedIn: linkedin.com/company/dynatrace
- YouTube: youtube.com/c/dynatrace
- Address: Dynatrace Asia-Pacific Pte Ltd, 250 North Bridge Road, #37-02 Raffles City Tower, Singapore 179101
- Phone: +65 6979 6211
12. Genesis Lab
Genesis Lab provides sentiment analysis and natural language processing solutions to help organizations understand and analyze customer feedback. Their platform allows businesses to assess customer emotions and preferences in real-time, supporting enhanced customer engagement and personalized service. Genesis Lab actively integrates AI technology to monitor feedback and analyze customer behavior.
Serving various industries, including finance and retail, Genesis Lab offers customizable solutions to process large volumes of text data. Their platform enables companies to interpret data and make informed decisions to improve customer satisfaction.
Key Highlights:
- Sentiment analysis and natural language processing
- Real-time customer feedback assessment
- Data-driven personalized service
- AI-powered customer behavior analysis
- Applicable across finance, retail, and more
Services:
- Sentiment and opinion analysis
- Customer feedback monitoring
- Personalized customer interactions
- Large-scale text data processing
- Customizable business analytics solutions
Contact Information:
- Website: genesislab.com
- LinkedIn: linkedin.com/company/genesisitlab
- Facebook: facebook.com/genesisitlab
- Instagram: instagram.com/genesisitlab
- Twitter: twitter.com/GenesisLabCom
- Address: 531 A Upper Cross Street #04-95, Hong Lim Complex, Singapore
13. Knowtified
Knowtified provides sentiment analysis and big data solutions. Their technology enables companies to monitor and analyze customer feedback, identifying trends and emotions that help businesses adapt their engagement strategies. Knowtified offers a tool for comprehensive real-time sentiment monitoring, especially beneficial for retail and financial organizations.
With Knowtified’s solutions, companies can process large volumes of reviews and comments, transforming unstructured data into valuable business insights. Their platform supports organizations in enhancing customer service and adapting to changing customer needs.
Key Highlights:
- Sentiment analysis and customer data monitoring
- Real-time feedback tracking
- Identification of trends and emotions
- Solutions for retail and finance sectors
- Large-scale data processing
Services:
- Sentiment and trend analysis
- Customer feedback monitoring
- Trend and insight identification
- Unstructured data processing
- Data-driven decision support
Contact Information:
- Website: knowtified.io
- Email: hello@kwontified.com
- Facebook: facebook.com/kwontified
- Twitter: twitter.com/kwontified
- LinkedIn: linkedin.com/company/kwontified
- Address: 30 Cecil Street, #19-08 Prudential Tower, Singapore
14. Yellow.ai
Yellow.ai specializes in conversational AI and sentiment analysis, enabling businesses to enhance customer interactions across multiple channels. Their AI-powered platform supports brands in interpreting customer emotions, allowing for more engaging and responsive experiences. Yellow.ai’s solutions are applicable across various sectors, including retail, telecom, and banking, helping businesses adapt to customer sentiment in real-time.
With their focus on conversational AI, Yellow.ai offers tools that analyze sentiment within customer interactions, allowing companies to personalize their services and respond proactively to customer feedback.
Key Highlights:
- Conversational AI with sentiment analysis
- Real-time customer emotion tracking
- Supports retail, telecom, and banking sectors
- Enhanced engagement through responsive experiences
- AI-powered customer interaction insights
Services:
- Sentiment analysis in customer interactions
- Multi-channel engagement tools
- Real-time emotion tracking
- Conversational AI solutions
- Personalization based on customer feedback
Contact Information:
- Website: yellow.ai
- LinkedIn: linkedin.com/company/yellowdotai
- Twitter: twitter.com/yellowdotai
- Instagram: instagram.com/yellowdotai
- YouTube: youtube.com/c/YellowDotAI/about
- Address: 105 Cecil Street, #13-02 The Octagon, Singapore 069534
15. Haptik
Haptik, headquartered in Singapore, provides sentiment analysis and conversational AI solutions designed to improve customer interactions and engagement. Their platform offers businesses the ability to analyze and interpret customer sentiment across digital channels, supporting personalized and effective customer service strategies.
Haptik’s AI-driven approach is widely applicable in sectors like retail, telecom, and finance. With a focus on enhancing customer engagement, Haptik’s tools allow brands to gain actionable insights from customer conversations, enabling them to respond to feedback effectively and improve satisfaction.
Key Highlights:
- Sentiment analysis with conversational AI
- Real-time customer feedback tracking
- Supports retail, telecom, and finance industries
- Personalized customer engagement solutions
- AI-driven insights for effective responses
Services:
- Sentiment analysis in customer conversations
- Real-time feedback monitoring
- Conversational AI for enhanced engagement
- Customer service optimization
- Data-driven personalization
Contact Information:
- Website: haptik.ai
- Email: enterprise@haptik.ai
- LinkedIn: linkedin.com/company/haptik-inc
- Twitter: twitter.com/haptik
- Instagram: instagram.com/hellohaptik
- Facebook: facebook.com/haptik
- Address: Reliance Jio Infocomm Pte. Ltd., 250 North Bridge Road, #16-02A, Raffles City Tower, Singapore 179101
16. Emplifi
Emplifi provides AI-powered sentiment analysis and social media management tools for brands to understand customer emotions and improve engagement. Their platform offers real-time insights into customer sentiment, enabling companies to make informed decisions and enhance customer experiences. Emplifi’s sentiment analysis helps brands across various industries, including retail and healthcare, by identifying trends and feedback from multiple channels, ensuring a consistent and effective customer experience.
Emplifi’s comprehensive solutions allow brands to monitor interactions, track trends, and respond quickly to customer feedback. By focusing on AI-driven insights, the company supports organizations in fostering customer loyalty and aligning with audience expectations.
Key Highlights:
- AI-powered sentiment and social media analysis
- Real-time customer feedback insights
- Cross-channel tracking for consistent experience
- Enhances customer engagement and loyalty
- Applicable across retail, healthcare, and more
Services:
- Sentiment analysis and trend tracking
- Social media management
- Customer engagement optimization
- Real-time feedback monitoring
- Data analytics for customer insights
Contact Information:
- Website: emplifi.io
- Facebook: facebook.com/Emplifi
- Twitter: twitter.com/emplifi_io
- Instagram: instagram.com/emplifi
- LinkedIn: linkedin.com/company/emplifi
- Address: The Executive Centre, Frasers Tower, Level 17, 182 Cecil Street, Singapore 069547
Conclusion
Choosing the right sentiment analysis partner is essential for businesses looking to leverage customer feedback and gain a competitive edge in the market. The companies featured in this article, including AI Superior, exemplify Singapore’s strengths in data analytics and language technology, offering sentiment analysis solutions that cater to a wide range of industry needs. With their support, businesses in Singapore can better understand customer sentiment, adapt to changing market demands, and enhance their overall engagement strategies. Partnering with a leading sentiment analysis provider like AI Superior is an investment in customer satisfaction and long-term growth.
FAQ
What is sentiment analysis and how does it benefit businesses?
Sentiment analysis is a technology that uses AI and NLP to interpret emotions in customer feedback, social media, and reviews, allowing businesses to understand public perception and make informed improvements.
Why is Singapore an ideal location for sentiment analysis companies?
Singapore’s robust technology ecosystem, strategic focus on AI, and emphasis on innovation make it an attractive hub for sentiment analysis and data analytics companies.
What industries in Singapore benefit from sentiment analysis?
Industries like retail, finance, hospitality, and telecommunications rely on sentiment analysis to understand customer preferences, improve service quality, and adapt to market trends.
How does sentiment analysis improve customer engagement?
By identifying trends in customer feedback and emotions, sentiment analysis enables businesses to address customer needs, refine products or services, and foster customer loyalty.
What factors should businesses consider when choosing a sentiment analysis company in Singapore?
Considerations include the company’s expertise in NLP and machine learning, experience with similar projects, client reviews, and their ability to provide insights aligned with business objectives.
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